the_best_knowledge , the_largest_stock
+44 (0)118 981 7387
Are all of your products in stock?

We distribute for a number of manufacturers, we often stock the popular items, but not everything!. The stock status of a product is displayed on our site. If it says 'out of stock', it may well be on its way to us. Please get in touch and we will gladly provide a quotation.

Some parts (especially cable assemblies) are made to order, please contact us to learn that item's particular deliver time.

Do you provide any products not listed on this web site?

We have many thousands of other products which are not listed on this e-commerce site.  Please call us to discuss.

I can't find the answer to my question. What do I do?

Telephone us on +44 (0) 118 9817387.
Or use our 'Live Chat' facility (see bottom right of screen).
Or email us: use one of the many links on our site

What is IP69K - IP68 etc?

IP69K - high pressure hose proof from multiple angles, moving angles.  
IP68 - permanent immersion in water to the manufacturer's advised depth.
IP67 - temporary immersion in water to the manufacturer's advised depth and time.

There are lesser specifications, IP65 & IP66 (rain water droplets proof) - these are still waterproof but in terms of connectors we only have IP67 or above. For enclosures we have these, and some people are happy with a box that is IP65 waterproof, most prefer IP66 or above.

What types of payment do you accept?

We have several ways to pay for your orders.

List here the various payment methods you accept, for example: 
Credit or debit card

For details click 'Payment method' in the footer on the left.

When will my order be delivered?

As a rule most orders will ship the same day that payment is received.
The order will arrive depending on the shipping method. If you have ordered and paid for the item by 12 midday, then assuming you have paid for a next day service, then you should receive the item the next business day. Note orders shipped on Friday will arrive on Monday (unless you selected Saturday delivery).
Incidentally - we will send an order acknowledgementwithin 24 hours (Mon-Fri), so if you don't receive one please get in touch.
Further info - please see 'Shipping Options' in the footer menu or on any product item's tab system.
As always, if it is really urgent - there is no harm in calling us... we are human :)